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	<title>Comments on: O2/RIM/SBE customer support is awful</title>
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	<link>http://lloydhumphreys.com/blog/?p=621</link>
	<description>I'm going to change the world, all from my armchair</description>
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		<title>By: Lloyd</title>
		<link>http://lloydhumphreys.com/blog/?p=621&#038;cpage=1#comment-15260</link>
		<dc:creator>Lloyd</dc:creator>
		<pubDate>Fri, 24 Jul 2009 05:38:08 +0000</pubDate>
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		<description>Indeed, they really are awful. It&#039;s as if they don&#039;t even try and see if the damn phones work before they send them back! 

Funnily enough, the speaker on my Curve is also very tempramental.. I&#039;ve only got a couple of months left on my contract though, so I&#039;m just trying to live with it at the moment...

You could definitely give canceling the contract a go.. Plus you could hop carrier or even upgrade your handset when getting a new contract too (which is always good :P).

Good luck, keep me posted :)</description>
		<content:encoded><![CDATA[<p>Indeed, they really are awful. It&#8217;s as if they don&#8217;t even try and see if the damn phones work before they send them back! </p>
<p>Funnily enough, the speaker on my Curve is also very tempramental.. I&#8217;ve only got a couple of months left on my contract though, so I&#8217;m just trying to live with it at the moment&#8230;</p>
<p>You could definitely give canceling the contract a go.. Plus you could hop carrier or even upgrade your handset when getting a new contract too (which is always good <img src='http://lloydhumphreys.com/blog/wp-includes/images/smilies/icon_razz.gif' alt=':P' class='wp-smiley' /> ).</p>
<p>Good luck, keep me posted <img src='http://lloydhumphreys.com/blog/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
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		<title>By: Craig</title>
		<link>http://lloydhumphreys.com/blog/?p=621&#038;cpage=1#comment-15175</link>
		<dc:creator>Craig</dc:creator>
		<pubDate>Wed, 22 Jul 2009 10:02:31 +0000</pubDate>
		<guid isPermaLink="false">http://lloydhumphreys.com/blog/?p=621#comment-15175</guid>
		<description>Lloyd

My experience is identical to you - so far.

About a month and a half ago my phone speaker stopped so I called SBE to get it repaired.  No worries - jiffy bag arrived next day and off it went.

It came back about 5 days later.  Except that the back cover was new and it didn&#039;t fit properly so the case &#039;wiggled&#039; when I typed.  

I called again, SBE sent a jiffy bag and off it went.  I got it back 5 days later.  Excellent I thought, all fixed.  2 hours later it turned off.  And it wouldn&#039;t turn back on.

Bugger I thought so I phoned up again and the lady said that as it is returned 3 times it will be replaced.  Is that ok?  Sure I said, so long as it works.

SBE received my phone 9 business days ago and since then everything has been downhill.

O2 don&#039;t want to know - despite being unfailingly polite - which somehow makes it worse.

If I ever get through to SBE they say that they will forward the query to the technicians.  I don&#039;t know why a technician is required to put a new handset in the post, but there you go.

I am assuming that as the handset was part of my contract, I have grounds to cancel the contract.  Despite how much I loved my Bold handset, I am seriously entertaining the idea.

Craig</description>
		<content:encoded><![CDATA[<p>Lloyd</p>
<p>My experience is identical to you &#8211; so far.</p>
<p>About a month and a half ago my phone speaker stopped so I called SBE to get it repaired.  No worries &#8211; jiffy bag arrived next day and off it went.</p>
<p>It came back about 5 days later.  Except that the back cover was new and it didn&#8217;t fit properly so the case &#8216;wiggled&#8217; when I typed.  </p>
<p>I called again, SBE sent a jiffy bag and off it went.  I got it back 5 days later.  Excellent I thought, all fixed.  2 hours later it turned off.  And it wouldn&#8217;t turn back on.</p>
<p>Bugger I thought so I phoned up again and the lady said that as it is returned 3 times it will be replaced.  Is that ok?  Sure I said, so long as it works.</p>
<p>SBE received my phone 9 business days ago and since then everything has been downhill.</p>
<p>O2 don&#8217;t want to know &#8211; despite being unfailingly polite &#8211; which somehow makes it worse.</p>
<p>If I ever get through to SBE they say that they will forward the query to the technicians.  I don&#8217;t know why a technician is required to put a new handset in the post, but there you go.</p>
<p>I am assuming that as the handset was part of my contract, I have grounds to cancel the contract.  Despite how much I loved my Bold handset, I am seriously entertaining the idea.</p>
<p>Craig</p>
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		<title>By: mark p</title>
		<link>http://lloydhumphreys.com/blog/?p=621&#038;cpage=1#comment-10362</link>
		<dc:creator>mark p</dc:creator>
		<pubDate>Fri, 30 Jan 2009 12:59:34 +0000</pubDate>
		<guid isPermaLink="false">http://lloydhumphreys.com/blog/?p=621#comment-10362</guid>
		<description>here here what a waste of time to call the repair line im going to the o2 shop tomorrow!! i suggest any1 with a similer problem do the same</description>
		<content:encoded><![CDATA[<p>here here what a waste of time to call the repair line im going to the o2 shop tomorrow!! i suggest any1 with a similer problem do the same</p>
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